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Job immediatly available, based in Paris

Overview

The Product Support Technician provides technical support of Oodrive products to our customers and partners.
Using troubleshooting and communication skills, this role ensures technical problems are analyzed, documented and resolved, creating an outstanding customer experience and enhancing the team's knowledge.
This role reports to a Support Manager and the role requires the use of judgment and independent decision making when managing caseload.

Responsabilities

• Manage autonomously incidents reported via web, telephone, or e-mail according to all support processes and service levels as documented
• Manage customer relationships
• Document resolution to issues in knowledgebase
• Research, verify, and document product defects and enhancement requests
• Participate in support processes and policies improvements

Profile

• Requirements
  

• Bachelor degree or equivalent experience
• 2+ years of experience in similar positions
• Fluent in English and French
• Strong interpersonal and communication skills (written and verbal)
• Strong Customer Service Orientation
• Strong analysis and strong problem solving skills
• Autonomous and good team-player
• Strong PC environment knowledge (OS, tools)

• Good to have

• ITIL knowledge or certification
• IT administration skills

To answer to this job request, please send your resume and CV at the following e-mail : recrutement@oodrive.fr.